Customer Support Team Leader -Spanish Speaker in Malta, Malta

Ferratum Group is an international provider of mobile banking and digital consumer and small business loans, distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, Ferratum has expanded rapidly to operate across Europe, Africa, South and North America and the Asia-Pacific region. As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution. Ferratum Mobile Bank, launched in 2016, is an innovative mobile banking platform offering a range of banking services, including real time digital payments and transfers, within a single app which is currently available in five European markets.Ferratum Group is listed on the Prime Standard of Frankfurt Stock Exchange under symbol 'FRU'.

Responsibilities:

    • Supervising the operational support for customers service related activities
    • Supervising the processing of help desk support to Ferratum customers
    • Being in charge for support reporting operational area, including KPI reports
    • Providing specialized training for the new employees
    • Answering questions regarding the Companys products and services
    • Providing superior customer service in a professional and friendly manner
    • Identifying selling opportunities as per customer needs
    • Sharing knowledge and experience with other team members and the provision of support as and when needed.
    • Demonstrating a positive attitude, adaptability, flexibility, and punctuality



Expected skills and experience:

    • Excellent interpersonal skills
    • Previous experience in a similar role is required
    • Positive and can-do attitude
    • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint)
    • Previous experience as a sales manager is a plus


We offer:

    • The opportunity to work in a dynamically international evolving company;
    • Opportunities for growth, realization of own ideas and further training;
    • Professional and attentive environment;
    • Other company benefits (performance-based bonus scheme, company events, gym card, transport solution for night shifts whenever the public transport is not available, internal development training sessions).

Why join Ferratum?
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive. Joining Ferratum you will:
• feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement • join a fast and growing international finance company • enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture • be offered a competitive salary, benefit packages and other additional perks • have fun at work.

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