Customer Services Specialist - Norwegian - Day Shifts in Malta

Job Title: Customer Service Specialist Internally this job is titled: Support Services Account Specialist Department: Global Support Services Job status: Full time/Permanent Shift: This is a Day shift role (40 hours/5 days)    The Job As a Customer Service Specialist, you will thrive in a busy and target-driven environment, you will manage all aspects of the Groups player experience by honing your natural customer service talents and offering players top level support and assistance with any queries via multiple channels of communication. You will be responsible for troubleshooting all player matters before escalating if all measured have been exhausted. You will strive to ensure the players experience is a positive one, and finally you will be on top of your game when having to inform players of any upcoming promotions.   The Talents As an investor in our people, we will provide you with a comprehensive three week training course specifically tailored to aid you in your new job as Customer Service Specialist.  All we ask is that you meet the following criteria:   • Fluent in Norwegian, with an excellent command of English • Ability to demonstrate excellent verbal and written communication skills • Possess a strong customer service mentality with first-rate attention to detail • Thrive in working in a fast pasted, target-driven environment • Self-motivated and able to work as part of a busy team • Possess strong all round understanding of basic computer software, especially Word and Excel The following are a distinct advantage, but not essential for the role:   • Proficiency in any additional languages • A minimum typing speed of 40 wpm • Previous gaming experience • Working knowledge of online payment processing • Have proven work experience in using live chat We will help you achieve your set goals through the provision of ongoing training and development and regular review sessions to ensure you are on the right path.   The Incentives The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.   We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.     We also offer a lunch voucher of €5.25 daily. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).       The Prospects Support Services Senior Account Specialist   Our Culture   I joined as a Support Services Agent a few months later I was promoted to Team Leader.  Two years since joining I secured a role in TV. My position evolved over the years; Im now managing EPT webcast project.  There is a lot of hard work involved but Im lucky enough that my job constantly challenges me and gives me an excellent opportunity to meet many interesting & talented people.  Justyna Baran; Live Stream & Distribution Manager- March 2016   The Process We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.   Company related links: The Stars Group Careers: Page: <web address removed>/index The Stars Group Facebook Page: <web address removed>/ The Stars Group LinkedIn Page: <web address removed>/pokerstars   Our values   • Focus on the customer • Work as a team • Strive for excellence • Have courage • Show passion     The Company   Stars Interactive is a division of The Stars Group, ultimate owner of industry leading gaming brands including PokerStars, PokerStars Casino, BetStars, Full Tilt, PokerStars Championship, PokerStars Festival and MEGASTACK. Collectively, these brands have more than 111 million registered customers, forming one of the largest online gaming businesses in the world. We provide gaming experiences designed to make our platforms the favourite iGaming destinations for customers everywhere. This role is in the Groups Malta service office in the Global Support Services department.   #PS

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