B2B Account Manager (Norwegian Speaking) in Malta

B2B Account Manager (Norwegian Speaking) DESCRIPTION We are looking for a driven and passionate B2B Account Manager to be the point of contract for our external business partner. The B2B Account Manager is responsible for running the day-to-day online gaming operations, generating growth towards set KPIs with some support from specific centralised teams. You will keep the content on the sites up to date, planning and executing retention and acquisition campaigns as well as performing analysis on how to best retain and re-activate customers. The B2B Account Manager will not only be the first point of contact for our external business partner, but the internal first point of contact in operational issues relating to the partner. RESPONSIBILITIES Overseeing the day to day operations Partner expectation management - first point of contact for the external business partner. Creating and planning of promotions and campaigns Setting up of all campaign related rewards, such as bonuses and free spins, campaign analysis Campaign analysis and monthly business reporting Customer retention and reactivation and acquisition of new players Controlling and updating content on the website Segmenting data and target groups for marketing communication Working on the increase of conversion rates for all CRM activities campaigns Managing loyalty programs offered to different customer segments, including retention and reactivation campaigns Delivery of all customer communication, liaising with graphics team - performing test sends on newsletters/SMS and handling customer data lists and final communication send outs Assisting the business partners in localizing their marketing activities towards existing customers and external campaigns Copywriting of the business partner mobile site (website, newsletters, blogs, social media). Ensuring the business partners sites are always displaying up to date content Tracking results of customer communications, analysing and sharing findings with business partner REQUIREMENTS Native/Fluent Norwegian speaker with exceptional command of English language (both written and verbal) 1-2 years experience in a similar role - CRM experience is essential! Gaming industry preferred Excellent communication skills (both written and verbal) with the ability to tailor your dialogue and delivery to cater for a variety of audiences Strong organisational skills, analytical with excellent time management with the ability to balance multiple projects is essential Good understanding of a customers lifecycle Knowledge about bonuses and how to calculate bonus costs

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