Norwegian Customer Service Specialist in Sliema, Malta

Responsibilities:
1. Representing Mr Green in all customer contacts, giving the best service via email, phone and chat - part of excellent customer service is building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their casino experience.

2. Communicating with the customers in a gentleman manner, in writing as well as orally - as Mr Green is a perfect gentleman, we expect our Specialists to show respect, honour and personal responsibility, be able to keep cool in all different types of situations.

3. Building and maintaining relationships with existing and new customers - our key goal is to establish trust with our customers. To build trust with them it is vital to listen and to understand them. The customer service department's goal is not only to help the players. Our aim is to make our players choose to play at Mr Green over any other casino whenever they’re looking for a fun casino experience.

4. Identify and report improvement areas according to company procedures. As you will be the first one handling customer's issues and understanding them from their perspective, we want you to forward your feedback forward to our Product & Tech departments as with that we can constantly improve our platform in a way it reflects customer's perspective.

5. Providing uninterrupted service by:

  • Helping our customer with all their inquiries
  • Clarifying Mr Green’s Terms and Conditions when it is needed
  • Explaining how to use Mr Green games and services
  • Assisting the customers with on-going marketing campaigns
  • Logging the tasks in accordance with company guidelines
  • Helping out Payments and Fraud specialists in upholding the security of the company and preventing fraudulent activities
  • Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
  • Escalating and following up customer cases when needed
  • Helping out with translations if needed

Skills & Competencies

  • On-line experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Fast typewriting
  • Excellent written and verbal communication skills
  • Fluent in English and one of the following native languages: Norwegian (additional languages beneficial)
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • Flexible and willing to work daily/evening shifts

Mr Green’s online casino has, since its inception back on 2008, always put its unique and colourful brand strategy first and foremost throughout its successful customer journey – Looking for entertainment? Then ask for Mr Green.

So then, how did the team at Mr Green turn a customer-centric journey inwards to the benefit of their staff? They created the Mr Green Employee Journey. Read more about your journey!

If you are interested to join a fantastic team of passionate people, please forward your detailed CV to <email address removed>.

We look forward to hearing from you!

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--