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German Speaking Senior Customer Care Agent - Malta in Malta

Betting Connections Recruitment Solutions

Our client is looking for a German speaking Senior Customer Care Agent to join their Customer Care Team and to help them build and deliver an amazing gaming experience to their customers.

The ideal candidate is an outgoing, hardworking, and fun individual.

Responsibilities:

  • Nurture and support customer relationships via e-mail and live chat.
  • Support and contribute to the CRM infrastructure.
  • Participate in the planning of customer engagement initiatives.
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels.
  • Monitor campaigns and promotions across all allocated customer touch points.
  • Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers
  • Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways
  • Drive the training and on-boarding of new colleagues and help them reach the same great level as yourself
  • Responsibility for customer contact analysis with the goal to set up processes and site self-help content aimed at reducing the need for customer Interaction

Requirements:

  • Native level of German.
  • Fluent level of written and spoken English.
  • Minimum 1-year previous customer care experience in iGaming
  • A genuine interest in iGaming and a passion for games.
  • An efficient and a creative problem solver
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

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