Customer Service Agent Nightshift - German Speaking (m/w/d) in Saint Julians, Saint Julians, Malta

Tipico

We are Tipico, a team of teams and the biggest sports-betting operator in Germany.

Our goal is to amplify the emotions of millions of people experiencing sports every day.

We are driven by our core values passion, progress and trust to secure the best possible product for our users.

Job Description

Your daily playground:

  • Deliver reliable administrative support and customer service to improve the overall customer experience
  • Accurately find out what information the customer requires to meet his/her needs, providing clear, exact and relevant information to resolve customer queries
  • Participate and provide expertise as a member of the customer service’s departmental team
  • Comply with industry regulations, internal policies and professional codes
  • Report Incidents when the needs arise which will involve liaising with other departments
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service department as a whole

Qualifications

What skills should you bring to the pitch:

  • Able to work with minimal supervision
  • Strong customer service ethics
  • Reliable and ethical, respecting customers’ confidentiality
  • Organised and methodical, with good attention to detail
  • Knowledge of and/or interest in the sports/I-gaming industry
  • Adaptable to a range of activities in any given time
  • Excellent communication skills both written and oral
  • Computing skills, especially in web-based applications
  • Flexible and a team player
  • Adaptable and open to change
  • Native proficiency in German, spoken and written
  • Good proficiency in English, spoken and written

Additional information

What we offer:

  • Agile and multicultural company with flat hierarchies
  • Self-organised, self-responsible and entrepreneurial employees
  • Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare
  • Opportunities to develop and grow
  • Relocation Assistance
  • Office sea-views, social events, healthy treats, kitchen on every floor

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