Voxpro is an award winning outsourcing organisation. Our family values make this a great place to work. The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to ‘wow’. We now have exciting opportunities for Customer Support Analyst for one of our Global clients.

What you will do:

• Provision of an excellent support experience to Voxpro customers users via email
• Responsible for providing support to customers by investigating, troubleshooting and resolving cases across multiple channels.
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
• Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
• Always be on the lookout for ways to improve the way we do things
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members.

What we are looking for:

• Fluent in written and spoken English
• Available to work a variety of shift from 5 days per week from 9.00 am- 5.30 pm
• Minimum of 1 year of relevant experience in customer support and or technical support role
• Previous support experience in a call centre
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Ability to work with systems you may not have come across before
• Enjoy working in a fast paced environment
• Good with working with computers and troubleshooting skills
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience

Benefits/Package

• Free company doctor
• Free onsite therapies (Massage, Reiki)
• Free breakfast - cereals, fruits, juices
• Tenure based VHI Healthcare
• Tenured based pension, paid maternity & paternity cover
• Cycle to Work Scheme
• Learning & Development programs/opportunities
• Sports and social events
• Subsidized city centre staff car parking
• Bus/Luas/Dart tax saver scheme