Japanese Speaking VIP Account Manager in Malta

Work in a fun, young and dynamic environment as our new Japanese speaking VIP Account Manager here at ComeOn! This is an exciting role covering all aspects of account management, operational processes of the VIP programmes, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments. You are a doer, business minded, resilient with a keen eye for detail, solid interpersonal skills and genuine team player. Your true passion lies in leading and driving results getting the customers engaged and delivering the overarching business goals!

What will you be doing day to day?

• Reinforce the Super VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets.

•Deliver high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value

• Build strong relationships with valuable customers and provide superb service and gaming experience tailored to them, across all products

• Manage the growth of middle and low tier VIP customer database

• Answer VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries

• Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported

• Build a strong customer knowledge and use that to tailor promotions to VIPs and for any customer service needs of VIPs

• Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships

• Work alongside our Product and Brand teams to increase brand awareness

• Monitor the customer base for the new Potential VIP customers

• Plan and execute events within the VIP team; entertain and host customers at various local and global events

• Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required

• Improve and expand on product and industry expertise to benefit our VIP customers

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